Privacy Policy

DHD Windows and Doors, LLC

Introduction

DHD Windows and Doors, LLC ('we,' 'our,' or 'us') operates the website dhdwindowsanddoorsllc.com (the 'Site'). This Privacy Policy describes how we collect, use, and share information when you visit our Site or communicate with us.

By using this Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect information you provide when you contact us through the chat widget on this Site, including your name, phone number, email address, and the content of your inquiry.

We also collect certain technical information automatically when you visit the Site, such as your IP address, browser type, and pages visited. This information is used solely to maintain the functionality and security of the Site.

How We Use Your Information

We use the information we collect to respond to your service inquiries, schedule appointments, provide estimate follow-up, and communicate service updates.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Text Messaging and SMS Communication

When you contact DHD Windows and Doors, LLC through the chat widget on this Site, you may receive SMS messages related to your inquiry. These messages are limited to service-related communication, including appointment confirmations, estimate follow-up, scheduling updates, and customer assistance.

Reply STOP to opt out of text messages at any time. You will receive a one-time confirmation message and no further messages will be sent.

Reply HELP for assistance. You may also contact us at (401) 301-3422 or [email protected].

Message frequency may vary. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Consent to receive text messages is not a condition of purchase.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law.

Cookies and Tracking

This Site may use cookies and similar tracking technologies to improve user experience and analyze Site traffic. You may disable cookies through your browser settings; however, some features of the Site may not function properly as a result.

Third-Party Services

This Site uses third-party tools including a chat communication widget and analytics services. These services may collect information as described in their own privacy policies. We are not responsible for the privacy practices of third-party services.

Children's Privacy

This Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Your Rights

Depending on your location, you may have the right to access, correct, or delete personal information we hold about you. To exercise these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the Site after changes constitutes acceptance of the updated policy.

Contact Information

DHD Windows and Doors, LLC

220 Monroe Turnpike, Monroe CT 06468

Email: [email protected]

Phone: (401) 301-3422